l grew up in Canada. Mom, portuguese. Dad, french-canadian. I never felt like I fit in, and so a search began for connection. It’s led me to work for political parties, sit on boards of directors, write a novel, cut hair, serve drinks, and incubate Brazilian start-ups. Now, I’m a senior customer success manager at Lightspeed Commerce. I share my experiences on SaaS growth and customer value in a blog. And some of my creative work like books here.